Nafath Change Device Not Working: Troubleshooting Tips
Switching to a new phone should be simple, but some users find the Nafath change device process gets stuck, rejects their details, or fails to fully disconnect the old device. Since this process directly affects your ability to verify your identity across government and banking platforms, it is worth understanding the common sticking points and how to resolve them.
1. OTP Not Arriving on the New Attempt
If the one-time password needed to confirm the device change never arrives, first check that your registered mobile number is still active and has a clear signal. If the number itself has changed and was never updated with the Ministry of Interior, you will need to update your contact details through Absher or in person before the device change can proceed.
2. Additional Identity Verification Step Fails
For added security, some device change attempts trigger a secondary verification step beyond the standard OTP, particularly if the request looks unusual to the system. If this additional step fails repeatedly, it often means the automated system cannot confirm your identity with full confidence, and a visit to an Absher service center or government relations office with your original ID or Iqama will be required to complete the change manually.
3. Process Freezes on the Confirmation Screen
An outdated app version is a common cause of the device change process freezing right before final confirmation. Updating the Nafath app to its latest version and restarting the process from the beginning usually resolves this rather than trying to continue from where it froze.
4. Old Device Still Appears Active
Occasionally, after completing the change on a new device, the old device continues to show as logged in until it next attempts to connect to the internet and receives the update from Nafath’s servers. If you still have access to the old device, manually logging out of the app on it speeds up this transition.
5. Error Message Saying No Existing Registration Found
This error usually indicates a mismatch between the ID number entered and the system’s records, or that the previous registration was already removed for another reason. Carefully re-entering your national ID or Iqama number, and confirming there are no typos, resolves most cases; if the error persists, contacting support is the next step.
6. Change Device Request Denied Multiple Times
Repeated denials can sometimes trigger a temporary security hold on the account as a protective measure against unauthorized transfer attempts. If you believe your details are all correct and the change is still denied, waiting a period of time before trying again, or visiting a government relations office directly, is recommended.
Step-by-Step Troubleshooting Checklist
- Confirm your registered mobile number is active and correctly on file.
- Update the Nafath app to the latest available version.
- Restart the device change process from the very beginning rather than resuming a stuck attempt.
- Log out of the app on your old device manually if you still have access to it.
- Visit an Absher or government relations office in person if automated verification continues to fail.
Related Guides
- How to Change Your Device on Nafath: Step-by-Step Guide
- Nafath Registration Failed: Common Issues and How to Fix Them
- Nafath App Not Working: Common Causes and How to Fix Them
- Browse all Nafath guides
Conclusion
Most problems with the Nafath device change process come down to outdated contact information, an outdated app, or the need for manual identity verification rather than a permanent block. Working through these steps in order, and visiting an office in person if needed, will resolve the vast majority of cases.